Finishing and correcting your video

After you choose Make the final video, your gift page shows Waiting, Preparing, Making video, Saving, and Ready. Making video means FromUs is putting the messages together. These steps show progress, but they cannot predict exactly when the video will be ready.

Captions in your finished video

Newly made paid videos show spoken words in short, bold phrases. Each word lights up in your chosen color as it is spoken; yellow is the default. Choose one of six colors or your own under Choose a color for the on-screen words when creating a gift. Before making the video, you can also change it in Edit invitation and your notes on your gift page. The color preview updates immediately. Words appear above the bottom edge and follow the messages and start and end times you chose. Silent messages have no captions. Previously downloaded videos stay as they were.

When is the video ready?

Wait for Your video is ready and the play and download controls. The time needed varies with the video length and how many gifts are ahead of yours, so leave time before your celebration.

Use your private organizer link to check progress. FromUs also prepares an email for the organizer when the video is ready. The gift page can show whether the email is waiting to be sent or has been accepted by the email service. That does not tell us whether it reached your inbox or was opened. If you do not see it, check your gift page and spam folder.

Processing stopped

If the gift page offers Try Again, choose it to make the video again. If your payment was completed, it remains credited for another try. You do not need to start a second gift just to retry.

If it fails repeatedly, email info@fromusto.you with the gift title, the approximate time and the error shown. See what to include.

Make one included video update

A new gift includes one video update within seven days after the video is first ready to share. Your gift page shows the deadline and whether you can still use it.

1. Open your private gift page while the update is available.
2. Change the available messages' order, which ones are included, or their start and end times. Save your changes.
3. Review the new total duration and preview.
4. Choose Publish included video update before the displayed deadline. If the updated video is over 10 minutes when the original was 10 minutes or less, approve the $10 difference shown.

The current video stays available while FromUs makes the updated version. Once it is ready, your one included update has been used. If it fails, you may see Try making the saved update again. This uses the changes you already sent.

An update does not reopen invitations or restart the time the video stays online. Making the updated video shorter does not automatically refund the original purchase. If you have used the update or its seven-day window has ended, contact support about further changes.

While your included update is still available, the gift owner may be able to add one late message before publishing the new video. Guests still cannot use the invitation after collection closes. The late message must meet the usual limits, and publishing the new video uses your included update.